Man with Van Tooting Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tooting provides man and van, house and office removals, and related transport services within its service area. By making a booking, you agree that these Terms and Conditions form the entire agreement between you and Man with Van Tooting in respect of the services supplied.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm, or organisation requesting and paying for the services.
Services means any man and van, removal, transportation, loading, unloading, packing, or related services provided by Man with Van Tooting.
Goods means the items, belongings, furniture, or property that the Customer asks Man with Van Tooting to move, transport, or handle.
Vehicle means any van or vehicle used by Man with Van Tooting to carry out the services.
Service Area means the general area in which Man with Van Tooting routinely offers man and van and removal services within the United Kingdom, including but not limited to local and regional moves.
2. Scope of Services
Man with Van Tooting provides man and van and removal services on an hourly or fixed-fee basis, including loading, transportation, and unloading of Goods. Additional services such as packing, furniture disassembly and reassembly, and long-distance transport may be offered by prior agreement.
The exact scope of work, including the number of movers, size of vehicle, estimated time, and any special requirements, will be agreed at the time of booking based on the information that you provide.
3. Booking Process
3.1 Bookings must be made in advance and are subject to availability. A booking is only confirmed when Man with Van Tooting has accepted your request for services and you have agreed to these Terms and Conditions.
3.2 You are responsible for providing accurate and complete information at the time of booking, including:
Full collection and delivery addresses.
Access details at both locations, including parking restrictions, stairs, lifts, or narrow access.
A clear description of the Goods to be moved, including any heavy, bulky, fragile, or high-value items.
Any special handling requirements or risks known to you.
3.3 The quotation or estimated price given to you is based on the information you provide at the time of booking. Man with Van Tooting reserves the right to amend the price if:
The actual work required differs from the information supplied.
There are significant delays, access issues, or parking problems outside the company’s control.
Additional Goods are added on the day that were not previously disclosed.
3.4 Man with Van Tooting may refuse or cancel any booking where it considers the work to be unsafe, unlawful, or not reasonably practicable, including where the Goods include prohibited or hazardous items.
4. Prices and Payment Terms
4.1 Prices are usually quoted on an hourly rate or fixed-fee basis and may include travel time, loading and unloading, and any agreed additional services. All prices are provided in pounds sterling and may be subject to applicable taxes in accordance with UK law.
4.2 Unless agreed otherwise in writing, payment is due on completion of the services on the day of the move. Man with Van Tooting may require a deposit to secure your booking, which will be set off against the final invoice.
4.3 Accepted methods of payment will be communicated to you during the booking process. You must ensure that full payment is made promptly. Where payment is not received on completion, Man with Van Tooting reserves the right to:
Charge interest on overdue amounts at a reasonable rate until payment is made in full.
Retain Goods in its possession as security for payment, subject to applicable law.
4.4 All parking charges, tolls, congestion charges, and similar fees incurred in the course of providing the services are the responsibility of the Customer and may be added to the final invoice.
5. Cancellations and Amendments
5.1 If you wish to cancel or amend your booking, you must notify Man with Van Tooting as soon as possible. Your right to cancel is subject to the notice periods set out below.
5.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable at the discretion of Man with Van Tooting, less any reasonable administrative costs.
5.3 If you cancel within 24 to 48 hours of the scheduled start time, Man with Van Tooting may charge up to 50 percent of the estimated price to cover allocated time and resources.
5.4 If you cancel within 24 hours of the scheduled start time or fail to be present when the services are due to start, Man with Van Tooting may charge up to 100 percent of the estimated price.
5.5 If you request amendments, such as a change of date, time, or addresses, Man with Van Tooting will attempt to accommodate your request but cannot guarantee availability. Changes may affect the price, which will be communicated to you before confirmation of the amended booking.
5.6 Man with Van Tooting reserves the right to cancel or reschedule the services due to circumstances beyond its reasonable control, including vehicle breakdown, extreme weather, illness, or other emergencies. In such cases, any pre-paid amounts will be refunded or transferred to a new booking date, and this will be the full extent of the company’s liability.
6. Customer Obligations
6.1 You must ensure that:
Suitable and legal parking is available as close as reasonably possible to the collection and delivery addresses.
All Goods are packed securely and safely for transport, unless packing services have been expressly agreed.
All fragile, delicate, or high-value items are clearly identified to the movers.
All walkways, stairways, and access routes are clear and safe for use.
6.2 You must be present, or ensure that an authorised representative is present, at both collection and delivery locations to supervise, provide instructions, and sign any relevant documents.
6.3 You are responsible for ensuring that any relevant permissions or permits are obtained, including parking permits or building management approvals where required.
7. Excluded and Prohibited Items
7.1 Unless specifically agreed in writing, Man with Van Tooting will not transport the following items:
Hazardous materials, explosives, flammable substances, or chemicals.
Illegal goods or items obtained unlawfully.
Live animals or plants requiring special conditions.
Perishable food items likely to spoil in transit.
7.2 High-value items such as jewellery, cash, important documents, or collectibles should not be included in the Goods unless expressly agreed and adequately insured. The Customer remains responsible for such items.
8. Waste and Environmental Regulations
8.1 Man with Van Tooting is a removal and transport service and does not operate as a licensed waste carrier unless explicitly stated. The company cannot legally remove or dispose of general household, commercial, or construction waste without the appropriate authorisations.
8.2 The Customer must not request the removal of waste materials, fly-tipped items, or any Goods that would require specialised disposal unless this has been agreed in advance and complies with UK environmental and waste regulations.
8.3 Where disposal services are agreed, Man with Van Tooting will use lawful waste transfer stations or recycling facilities. Any disposal charges, including tipping fees and additional labour, will be charged to the Customer.
8.4 The Customer is responsible for ensuring that any items presented for disposal are theirs to dispose of and that no third-party rights are infringed. Man with Van Tooting accepts no liability for unauthorised disposal requested by the Customer.
9. Liability and Insurance
9.1 Man with Van Tooting will exercise reasonable care and skill in handling and transporting the Goods. However, the company’s liability is limited as set out in this section.
9.2 Man with Van Tooting will not be liable for any loss or damage arising from:
Insufficient or improper packing carried out by the Customer.
Normal wear and tear, scratching, or scuffing that can reasonably occur during removals.
Goods that are inherently fragile, damaged, or defective prior to the move.
Claims for minor cosmetic damage to furniture or appliances where reasonable care has been taken.
9.3 Liability for loss of or damage to Goods, where established and not otherwise excluded, may be limited to a reasonable amount per item or per move, reflecting the nature of a man and van removal service. Customers with high-value items are strongly advised to arrange their own insurance cover.
9.4 Man with Van Tooting will not be liable for any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, arising from the performance of the services.
9.5 The company’s total liability in respect of any claim shall not exceed the price paid or payable for the specific job during which the loss or damage occurred, except where liability cannot lawfully be limited under UK law.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods should be reported to the movers as soon as possible on the day of the move and noted where practical.
10.2 Any complaint or claim must be made in writing to Man with Van Tooting within seven days of the date on which the services were provided. You should provide clear details, photographs where possible, and any supporting evidence.
10.3 Failure to report a claim within this time period may affect the ability of Man with Van Tooting to investigate and may limit or invalidate any liability, except where this would be inconsistent with your statutory rights.
11. Access, Property Damage, and Parking
11.1 You are responsible for ensuring that the property is prepared for the move. Man with Van Tooting will take reasonable care to avoid damage to property but is not responsible for pre-existing defects or weaknesses in structures, fixtures, or fittings.
11.2 If the only practical way to move an item involves a risk of damage to the item or property, the movers will inform you and may request your written or verbal consent to proceed. In such cases, Man with Van Tooting accepts no liability for damage reasonably arising from that decision.
11.3 The Customer is responsible for any fines, penalties, or parking charges incurred as a direct result of instructions given or failure to provide adequate parking arrangements.
12. Force Majeure
12.1 Man with Van Tooting will not be liable for any delay or failure to perform the services where this is due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, civil unrest, strike action, or vehicle breakdown.
12.2 In such circumstances, the company will make reasonable efforts to complete the move as soon as practicable or to reschedule the services. Any liability will be limited to the resupply of services or a refund of payments made for services not carried out.
13. Data Protection and Privacy
13.1 Man with Van Tooting will collect and process personal data such as names, addresses, and contact details solely for the purpose of providing the services, managing bookings, and handling payments and communications.
13.2 Personal information will be handled in accordance with UK data protection laws and will not be sold to third parties. Information may be shared with trusted partners only where necessary to carry out the services, such as subcontractors or payment processors.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided by Man with Van Tooting shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and Man with Van Tooting agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by Man with Van Tooting in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
15.3 These Terms and Conditions may be updated from time to time. The version in force at the time of your booking will apply to your contract. You are advised to review the Terms and Conditions before confirming a new booking.
By confirming a booking with Man with Van Tooting, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
