Man With Van Tooting Terms and Conditions

These Terms and Conditions apply to all services provided by Man With Van Tooting and govern the relationship between the customer and the service provider. By making a booking, the customer agrees to be bound by these terms, which are designed to set out clear expectations for quotations, scheduling, payments, cancellations, liability, and lawful disposal of goods or waste. These terms should be read carefully before confirming any booking for a man with a van service in Tooting, a relocation, collection, delivery, or related transport service.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person requesting the service, including any individual, business, landlord, tenant, or authorised representative acting on behalf of another party. These terms apply whether the booking is made for domestic or commercial purposes and regardless of the size of the vehicle, number of items, or distance travelled. The customer is responsible for ensuring that all information provided is accurate and complete at the time of booking.

The service may include loading, unloading, collection, delivery, furniture transport, light removals, and other agreed man and van work. However, the exact scope of the work will depend on the booking details, access conditions, and any special instructions accepted by us in advance. Unless expressly agreed otherwise in writing, services are provided on a best-efforts basis and are limited to the description given at the time of confirmation. Any additional tasks, waiting time, or extra stops may affect the final price.

Booking Process

Bookings may be requested by phone, email, online form, or through another agreed communication method. A booking is only confirmed once we have accepted the request and provided a confirmation message, estimate, or invoice reference. A quote or estimate is based on the information supplied by the customer, including the number and size of items, collection and delivery points, access restrictions, and any assistance required. If the details change before the job begins, we reserve the right to revise the price, timing, or suitability of the service.

Customers must provide accurate information regarding item dimensions, weight, fragility, parking arrangements, stairs, lifts, long carry distances, and any special handling requirements. Failure to disclose relevant information may result in delay, additional charges, refusal to carry certain items, or cancellation of the job. We may refuse a booking where the request is unsafe, impractical, unlawful, or outside the scope of our available equipment and staffing.

We will use reasonable efforts to attend at the agreed time, but arrival times are estimates only and may be affected by traffic, weather, earlier jobs, access issues, or circumstances beyond our control. Where a delay is expected, we will endeavour to notify the customer as soon as reasonably possible. The customer should ensure that someone authorised is present at both the collection and delivery points unless alternative arrangements have been confirmed in writing.

Payments

All prices are based on the information available at the time of quotation and may be fixed, hourly, or subject to additional charges where the job changes materially. Unless otherwise agreed, payment is due on completion of the service, before unloading is finished, or according to the invoice terms stated in advance. We accept only the payment methods agreed at booking. Any bank transfer must clear in full before the goods are released, unless we have expressly agreed to a different arrangement.

Where a deposit is requested, it may be used to reserve a time slot and cover administrative costs. Deposits are generally non-refundable unless cancellation is made within any applicable cooling-off period or we are unable to perform the service due to our own fault. If the customer fails to pay on time, we may charge reasonable recovery costs, interest where permitted by law, and any associated administrative fees. We reserve the right to suspend services until all outstanding amounts are paid.

Additional charges may apply for waiting time, parking fees, congestion charges, tolls, ferries, packaging requested by the customer, extra labour, re-delivery, failed access, or items not disclosed at booking. Where an hourly rate applies, time starts when the vehicle and crew arrive at the agreed collection point, unless otherwise stated. If the job finishes earlier than expected, the agreed minimum charge may still apply. Discounts, promotions, or estimates do not create a binding entitlement unless confirmed in writing.

Cancellations and Changes

The customer may cancel or amend a booking by giving notice as soon as possible. Cancellations made more than 48 hours before the scheduled start time may not incur a charge, although any non-refundable deposit may be retained where this was clearly disclosed. Cancellations made less than 48 hours before the job, or failure to be present at the agreed time and place, may result in a cancellation fee reflecting our lost time, travel, and administrative costs.

If the customer wishes to change the date, time, address, or scope of the job, we will try to accommodate the change, but we cannot guarantee availability. Any amendment may require a revised quote. We may cancel or postpone a booking if the vehicle, crew, or route becomes unavailable, if conditions are unsafe, or if events beyond our control prevent us from performing the service. In such cases, we will offer a new date where possible or refund any advance payment for the affected portion of the service.

We are not responsible for losses arising from a customer’s change of plans, missed handovers, inaccessible premises, or incorrect information provided at booking. If the customer does not provide access to the collection or delivery location, or if the recipient is unavailable to accept the goods, the job may be treated as a failed booking and additional charges may apply for return travel, storage, or redelivery. For time-sensitive work, the customer should allow sufficient flexibility.

Liability and Customer Responsibilities

We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are suitably packed, labelled, and protected for transit unless packaging has been expressly included in the service. We are not liable for damage caused by inadequate packing, hidden defects, pre-existing wear, unstable furniture, or the inherent fragility of certain items. The customer should remove or secure loose parts, drawers, glass shelves, and personal items before transport unless we have agreed to do so.

Our liability for loss or damage, whether arising in contract, negligence, or otherwise, is limited to the direct and foreseeable loss caused by our proven breach of duty. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law. However, we are not responsible for indirect or consequential losses, loss of profits, loss of business, emotional distress, or missed deadlines resulting from delay or disruption.

Where the customer requests that items be carried through tight access, over stairs, or in difficult conditions, the customer accepts the risk that minor marks, scratches, or transit-related scuffs may occur. We may refuse to move exceptionally heavy, dangerous, contaminated, or structurally unstable items. The customer must ensure that premises are safe, that parking arrangements are lawful, and that permissions are in place where required. If we are asked to enter a property, we reserve the right to decline if conditions appear unsafe.

Waste, Unwanted Items, and Disposal Regulations

Where the service includes removal of unwanted items, the customer must clearly identify which items are to be transported, recycled, donated, stored, or disposed of. We will only remove waste in accordance with applicable UK waste regulations and only where we are authorised and equipped to do so. Man With Van Tooting will not knowingly transport, dump, or dispose of waste unlawfully. The customer must not request disposal of hazardous, clinical, chemical, asbestos, pressurised, or otherwise regulated materials unless this has been expressly agreed and lawfully arranged in advance.

All waste remains the customer’s responsibility until lawful transfer has occurred. If we agree to take waste away, the customer must provide honest descriptions of the materials and confirm that no prohibited substances are included. The customer may be required to separate items or provide evidence of lawful ownership. We reserve the right to refuse certain items, including electronics, mattresses, fridges, freezers, tyres, paint, batteries, oils, or items requiring specialist handling, unless proper disposal arrangements have been made.

Customers should be aware that fly-tipping and improper disposal are criminal offences. If waste is handed over for removal, the customer warrants that they have the authority to do so and that the items have not been contaminated with prohibited substances. Any fines, penalties, clean-up costs, or legal claims arising from inaccurate declarations by the customer will be the customer’s responsibility. We may keep records of waste transfers where required by law and may ask for reasonable cooperation in relation to compliance documentation.

Service Conditions and Exclusions

Our service does not include specialist removals unless explicitly stated, such as piano moving, dismantling, reassembly, packing services, or storage. If any such service is requested, it must be confirmed in advance and may be subject to separate terms, additional charges, or third-party involvement. We are not a common carrier and may refuse to transport items that are illegal, unsafe, irreplaceable, or unsuitable for the vehicle or route. The customer is responsible for checking that the goods fit through doors, stairways, lifts, and access points.

We may rely on third parties for parking permissions, loading bays, ferries, or site access. If a third party causes delay or prevents completion, we are not liable for the resulting impact unless the delay was directly caused by our negligence. The customer must ensure that all necessary permissions, permits, and access arrangements are in place before the service begins. If we incur charges because of restricted access, parking penalties, or site rules introduced by the customer or property manager, those costs may be passed on to the customer.

Any item carried by us remains at the customer’s risk once delivered to the agreed location and handed over, unless loss or damage is caused by our negligence. It is the customer’s responsibility to inspect items upon delivery and raise any concerns promptly. If no concern is raised at the time of delivery or within a reasonable period afterwards, the service will be deemed accepted, subject to any mandatory consumer rights that cannot be excluded. Nothing in these terms affects statutory rights where the customer is a consumer.

Data, Complaints, and General Provisions

We may collect and use limited personal information needed to administer the booking, process payment, and communicate about the service. Any such data will be handled in accordance with applicable data protection laws. We may retain records of bookings, invoices, and communications for legitimate business and legal purposes. The customer should ensure that any information supplied about third parties is shared lawfully and with appropriate consent where required.

If the customer has a complaint, it should be raised as soon as reasonably possible so that we can review the issue and seek a practical resolution. Evidence such as photographs, item lists, and timing details may be requested. Failure to notify us promptly may affect our ability to investigate. A complaint does not suspend the obligation to pay any undisputed amount due. Any settlement or goodwill gesture offered by us will not constitute an admission of liability unless expressly stated.

These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless made in writing. The customer may not assign rights or obligations without our prior agreement.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By booking a man with van service or related transport service, the customer agrees that any legal question relating to the service will be determined under this governing law.

Nothing in these terms prevents either party from seeking informal resolution before starting formal proceedings. Where a dispute cannot be resolved amicably, the parties agree to act reasonably and to limit losses where possible. These terms are intended to provide clarity and fairness for both sides while ensuring that all services are delivered lawfully, safely, and with proper regard to the obligations of the customer and the provider.